For visitors

As of March 21, 2023:

• To ensure a safe care environment, Medical City Healthcare will rely on the Community Level of COVID-19 activity to determine our mask policy.
• Because the Community Level is currently "low" for Collin, Dallas, Denton, Parker, and Tarrant counties, masking is now optional for employees, medical staff and visitors in all of our facilities, including hospitals, surgery centers and outpatient clinics. Masks may still be required in areas of more complex care, such as intensive care or transplant units.
• Visitation for COVID-19 patients or patients under investigation (PUI) is determined by the patient's attending physician. In-person visitation may be restricted if an attending physician determines that in-person visitation may lead to the transmission of an infectious agent that poses a serious community health risk.
• Special consideration is given in end-of-life situations or when a visitor is essential for the patient's emotional well-being and care. These visitors will be required to wear appropriate PPE.

COVID-19-positive individuals may not visit.
• By entering, visitors acknowledge they have not recently been exposed to a COVID-19-positive individual and are not experiencing any of the following symptoms:
• Fever or chills
• Cough
• Shortness of breath or difficulty breathing
• Muscle or body aches
• New loss of taste or smell
• Masking is now optional for employees, medical staff and visitors in all of our facilities, including hospitals, surgery centers and outpatient clinics. Masks may still be required in areas of more complex care, such as intensive care or transplant units.
• Exposed visitors (e.g., contact with COVID–19 patient(s) prior to admission) should be advised to report any signs and symptoms of acute illness to their healthcare provider for a period of at least 14 days after the last known exposure to the sick patient.

Visitation at Medical City Green Oaks may be limited. Please call in advance of visiting.

Thank you for your steadfast commitment to our patients, to each other and to our community.

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to aid with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.

Every day from 10:00am - 8:30pm. All children under the age of 12 must be accompanied by an adult.

CCU visiting hours begin at 10:00am and occur every two hours until 10:00pm. We can only accommodate two visitors at a time. Please limit the length of your visit to 30 minutes.

Visitors must sign in with security in the Women’s Center lobby before visiting a patient in these units. Medical City Arlington promotes family-centered care, which includes 24 hour visitation.

For more information on services and accommodations, contact the hospital administration.

For families traveling to Arlington to be with a loved one who might be hospitalized away from home, the following information might be useful to you. The Arlington Highlands retail center is located approximately one mile south of the Medical City Arlington campus and offers numerous restaurants and shops.

Free patient and visitor parking is available at the Main Registration entrance of the Medical City Arlington Hospital, in front of the Professional Office Building A and the Emergency Department Parking lot. Valet parking is available at the entrance of the Main Hospital (facing Matlock) and Professional Office Building A (facing Mayfield) from 7:00am - 5:00pm.

For your convenience, an automatic teller machine (ATM) is available on the first floor just outside the Medical Mall between the Laboratory and the Heart Vascular Center.

The hospital's gift shop is located in the Family Reception Area. The gift shop is operated by Cloverkey and offers gifts for people of all ages, get-well gifts, toys, games, fresh flowers, balloons, convenience items, electronics, snacks and drinks.

The gift shop accepts cash and credit cards. Free on-campus delivery is available.

• Online: shop.cloverkey.com click the "Find a hospital" button, select Medical City Arlington (Store #104), and make your selections
• Phone: (682) 509-6220
• Orders placed within 2 hours of gift shop closing are delivered the same day.

Gift shop hours:

• Monday through Friday: 9 a.m. to 6 p.m.
• Saturday: 10 a.m. to 4 p.m.
• Sunday: Noon to 4 p.m.

Family members may order a guest tray to be delivered to the patient's room during regular meal service hours at an additional cost. Please ask your nurse how to purchase a guest meal tray.

Wireless (Wi-Fi) Internet access is available throughout the hospital, including patient rooms and public areas, free of charge for the convenience of our patients and guests. This public network can be accessed from anywhere within the hospital.

To access the MCA Wireless Network:

• Search for wireless networks
• Select and connect to the network listed as "Guest_Access"
• Once selected, the Acceptable Use policy will be shown
• After reviewing the policy, choose "I Agree"
• Open your browser and you'll be directed to the HCA website

Illness often turns one's attention to spiritual matters. The Hospital Chapel is located on the first floor around the corner from the Medical Mall. The Chapel is open at all times to every denomination. A Hospital Chaplain is available throughout the week and may be requested by calling the Hospital Operator. In addition, a team of Pastoral Care Volunteers make hospital rounds throughout the week. Please tell your nurse if you would like a chaplain visit. In addition, emergency Chaplain visits are available 24 hours a day by contacting the hospital operator.

Uniformed security guards are available on the medical campus 24 hours a day for the benefit of patients and visitors. If you or your family need escort services to a parked vehicle, contact the Hospital Operator.

We request that you leave all valuables at home. Medical City Arlington does not accept responsibility for lost or stolen valuables or personal items. If necessary, your nurse can arrange to store small items in the hospital safe.

The cafeteria is located on the first floor of the hospital past the Medical Mall. Meals are served three times a day. Vending machines are also located in the cafeteria.

All patient rooms have a television with a wide array of cable channels. Many rooms also have VCR and/or DVD players.