For visitors
Visiting our hospital
We want you to have a safe, comfortable and satisfying visit when visiting a patient. Learn more about the amenities and services available to our visitors.
Medical City Green Oaks visitation guidelines
Parking
Free parking is available at the hospital's main entrance.
Visiting hours
Visiting hours for adult patients are Wednesdays, 7:30pm - 8:30pm, and Saturdays, 2:30pm - 3:30pm. Visiting hours for adolescent patients are Tuesdays, 6:00pm -- 6:45pm, and Sundays, 2:30pm - 3:30pm.
Two visitors are allowed per patient at a time. Visitors under the age of 18 are not permitted at scheduled visitation. Special visitation requests can be ordered by the physician as indicated.
Please respect patient privacy during your visit.
Accessibility services (ADA accommodations)
We strive to make our facility accessible to all visitors. If you need assistance, please speak with the house supervisor.
Interpreter services
Interpreter services are available for non-English speaking patients and families. For assistance, please ask to speak to the house supervisor.
Security
Medical City Green Oaks has a 24-hour security team patrolling the campus. They respond promptly to any concerns, requests and lost and found inquiries. For security assistance, call (972) 991-9504 and ask to speak with security.
Social services
Patients sometimes require special needs while in the hospital and when planning to return home. Our licensed social workers and treatment managers provide a variety of services to assist patients, their families and friends. Please tell your nurse if you would like to connect with a social worker.
Spiritual support and chapel
Chaplains are available to provide spiritual and emotional support to patients, families and friends. To request chaplain services, notify your nurse that you would like a chaplain visit. Medical City Green Oaks hosts a musical chapel service on Mondays from 2:00pm - 3:00pm in the campus gymnasium. Participation is voluntary and open to all.
Smoking policy
Smoking and tobacco use are not permitted anywhere on the hospital grounds, including outdoor areas and parking lots. Thank you for helping us maintain a healthy environment.
Valuables and personal belongings
We request that you leave all valuables at home. Medical City Green Oaks does not accept responsibility for lost or stolen valuables or personal items. Lockers are available in the front lobby for small personal items.