For visitors

Parking is available at the large lot in front of the hospital and in the smaller lots at the back of the hospital off Elm St and Main St.

Visiting hours are open.

A parent or guardian must remain with patients under 18 years old at all times. Contact the unit for specific visitor guidelines. Please respect patient privacy during your visit.

We strive to make our facility accessible to all visitors. Wheelchairs are available at the main entrance, and all public areas are designed for accessibility. If you need assistance, please speak with a staff member.

Our hospital Café is located at the main hospital entrance to the left of the lobby and open from 7:30am – 10:00am and 11:00am – 1:30pm. A coffee bar offering coffee and pastries is located at the entrance of the Café and is open Monday – Friday, 7:00am – 11:00am and 12:00pm – 3:00pm.

Medical City Lewisville’s gift shop offers snacks, flowers and personal items. It is located just passed the main hospital entrance and registration on the right and open Monday – Friday, 9:00 am – 4:30 pm.

Medical City Lewisville has a dedicated 24-hour security team patrolling the campus. They respond promptly to any concerns, requests and lost and found inquiries. For security assistance, call (469) 370–2002 or dial "00" from any hospital phone.

Patients sometimes require special needs while in the hospital and when planning to return home. Our licensed social workers and case managers provide a variety of services to assist patients, their families and friends. Please tell your nurse if you would like to connect with a social worker.

The hospital chapel is open at all times to anyone needing a place of solace. The chapel is located down the hallway perpendicular to our first floor PCU. Check signage throughout the hospital for arrows pointing in the direction of the chapel.

Chaplains are available to provide spiritual and emotional support to patients, families, and friends. To request chaplain services, call the hospital operator or tell your nurse you would like a chaplain visit.

Smoking and tobacco use are not permitted anywhere on the hospital grounds, including outdoor areas and parking lots. Thank you for helping us maintain a healthy environment.

We request that you leave all valuables at home. Medical City Lewisville does not accept responsibility for lost or stolen valuables or personal items. If necessary, your nurse can arrange to store small items in the hospital safe.