Patient information

To ensure a safe care environment, Medical City Healthcare will rely on the Community Level of COVID-19 activity to determine our mask policy. Because the Community Level is currently “low” for Collin, Dallas, Denton, Parker, and Tarrant counties, masking is now optional for employees, medical staff and visitors in all of our facilities, including hospitals, surgery centers and outpatient clinics. Masks may still be required in areas of more complex care, such as intensive care or transplant units.

Visitation for COVID-19 patients or patients under investigation (PUI) is determined by the patient’s attending physician. In-person visitation may be restricted if an attending physician determines that in-person visitation may lead to the transmission of an infectious agent that poses a serious community health risk. Special consideration is given in end-of-life situations or when a visitor is essential for the patient’s emotional well-being and care. These visitors will be required to wear appropriate PPE.

• COVID-19-positive individuals may not visit.
• By entering, visitors acknowledge they have not recently been exposed to a COVID-19-positive individual and are not experiencing any of the following symptoms:
  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Muscle or body aches
  • New loss of taste or smell
• Masking is now optional for employees, medical staff and visitors in all of our facilities, including hospitals, surgery centers and outpatient clinics. Masks may still be required in areas of more complex care, such as intensive care or transplant units.
• Exposed visitors (e.g., contact with COVID–19 patient(s) prior to admission) should be advised to report any signs and symptoms of acute illness to their healthcare provider for a period of at least 14 days after the last known exposure to the sick patient.

Thank you for your steadfast commitment to our patients, to each other and to our community.

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to aid with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.

Hospital chaplaincy services promote the healing of our patients and the welfare of our staff by extending care, compassion and spiritual resources in a respectful and individualized way to persons of all cultural and religious heritages.

Linda Strange, Coordinator of Spiritual Care, is board certified with the Association of Professional Chaplains. She holds a master's degree in religious education from Southwestern Theological Seminary in Fort Worth and a Masters of Education in Counseling from the University of North Texas. She did her Clinical Pastoral Education at Northwest Texas Hospital in Amarillo. After her chaplain residency at Northwest Texas Hospital, Linda served as a staff chaplain at High Plains Baptist Hospital in Amarillo. She then moved to Denton where she served as chaplain at Ann's Haven Hospice. Linda began her ministry at Medical City Denton in 1998.

(940) 384-3091

Email Linda Strange

The chapel is located on the first floor across from admitting. A quiet place for prayer and meditation, the chapel is open 24 hours a day.