For visitors

As of March 21, 2023:

• To ensure a safe care environment, Medical City Healthcare will rely on the Community Level of COVID-19 activity to determine our mask policy.
• Because the Community Level is currently “low” for Collin, Dallas, Denton, Parker, and Tarrant counties, masking is now optional for employees, medical staff and visitors in all of our facilities, including hospitals, surgery centers and outpatient clinics. Masks may still be required in areas of more complex care, such as intensive care or transplant units.
• Visitation for COVID-19 patients or patients under investigation (PUI) is determined by the patient’s attending physician. In-person visitation may be restricted if an attending physician determines that in-person visitation may lead to the transmission of an infectious agent that poses a serious community health risk.
  • Special consideration is given in end-of-life situations or when a visitor is essential for the patient’s emotional well-being and care. These visitors will be required to wear appropriate PPE.

• COVID-19-positive individuals may not visit.
• By entering, visitors acknowledge they have not recently been exposed to a COVID-19-positive individual and are not experiencing any of the following symptoms:
  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Muscle or body aches
  • New loss of taste or smell
• Masking is now optional for employees, medical staff and visitors in all of our facilities, including hospitals, surgery centers and outpatient clinics. Masks may still be required in areas of more complex care, such as intensive care or transplant units.
• Exposed visitors (e.g., contact with COVID–19 patient(s) prior to admission) should be advised to report any signs and symptoms of acute illness to their healthcare provider for a period of at least 14 days after the last known exposure to the sick patient.

Visitation at Medical City Green Oaks may be limited. Please call in advance of visiting.

Thank you for your steadfast commitment to our patients, to each other and to our community.

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to aid with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.

Visitors are limited to 2 per room. All children under the age of 12 must be accompanied by an adult. Serenity Time is held from 2:00pm – 4:00pm each day to encourage quiet rest and healing for the patient. This is a period of time of low stimulation with few or no interruptions. Family and friends are asked not to visit patients during this time.

The CCU has Family Centered Visiting but we ask that no more than 2 visitors are in the room at one time. No children under the age of 12 are allowed. Family members and / or friends cannot sleep or eat at the patient bedside. The CCU is closed daily from 10:00pm – 8:00am and from 6:00pm – 8:00pm to allow time for certain aspects of patient care.

Parents, grandparents, significant others, and siblings over the age of 2 are welcome to visit the NICU at any time except from 6:30am – 7:30am and 6:30pm – 7:30pm All visitors must sign in at the nurses' station. Children under the age of 12 must be screened by a staff member prior to visiting.

For more information on services and accommodations, contact the Guest Services Department at (972) 519-1163.

Please ask for the Medical Rate for Medical City Plano patients and their families. Rates are based on availability and are subject to change. Please confirm rate with the hotel before booking.

Baymont Inn and Suites
621 Central Pkwy East
Plano, TX 75074
(972) 905-6739

Complimentary continental breakfast, refrigerator, microwave and laundry facility.

Candlewood Suites
4701 Legacy Drive
Plano, TX 75093
(972) 618-5446
1-888-CANDLEWOOD

Large apartment style suites, complimentary laundry facility, complimentary video and CD library and free shuttle within 5-mile radius from 7am - 6pm.

Days Inn
2101 N. Central Expressway
Plano, TX 75075
(972) 633-8200
1-800-329-7466

Complimentary breakfast, microwave and refrigerator.

Extended Stay Deluxe (N Dallas Pkwy)
2900 N. Dallas Parkway
Plano, TX 75093
(972) 378-9978

Complimentary continental breakfast, refrigerator and microwave, laundry facility and complimentary parking.

Fairfield Inn
4712 West Plano Pkwy.
Plano, TX 75075
(972) 519-0303

Proof of hospital stay required for medical rate. 100% non-smoking hotel. High Speed internet at no charge. Free local calls. Free continental breakfast. Indoor pool and spa. Exercise room. Coffee maker in every room.

Hampton Inn
4901 Old Shepard Place
Plano, TX 75093
(972) 519-1000

Complimentary continental and hot breakfast; complimentary shuttle within a five-mile radius; coffee maker and high-speed internet access.

Home2 Suites by Hilton
3525 Premier Drive
Plano, TX 75023
(469) 367-4900

Our all-suite hotel rooms include living room, full kitchenettes, refrigerator, microwave, cookware, and utensils along with 55-inch television and spacious workspace. Other amenities include complimentary hot breakfast buffet, WIFI, parking, outdoor space with propane grills, saline pool, firepit and onsite washer and dryer.

Homewood Suites by Hilton
4705 Old Shepard Place
Plano, TX 75093
(972) 758-8800

Complementary hot breakfast daily, free high speed internet, fully equipped kitchen, fitness center, shuttle service within 5 miles.

Hyatt Place
3100 North Dallas Parkway
Plano, TX 75093
(972) 378-3997

An all-suite property featuring complimentary continental breakfast. Suites feature a wet bar, mini-refrigerator, microwave, free high-speed internet, coffee maker, private voice mail and cable TV. Other amenities include Hyatt Gold passport points, a laundry facility, fitness center, outdoor swimming pool and complimentary shuttle service within a 5 mile radius of hotel.

La Quinta Inn & Suites, Plano West
4800 West Plano Pkwy
Plano, TX 75075
(972) 599-0700

Complimentary breakfast, heated pool and spa, laundry facilities and free shuttle within 5-mile radius.

Magnuson Hotel Park Suites
640 East Park Blvd.
Plano, TX 75074
(972) 578-2243

Newly renovated all suite hotel located ½ mile from the medical center. One room suites with living room and bedroom combination. Suites feature mini-refrigerator, microwave, coffee maker, free high speed, cable TV, irons and ironing boards. Free full breakfast buffet, 24 fitness center, and outdoor pool. Pet friendly and non-smoking.

Quality Inn West Plano
5021 West Plano Parkway
Plano, TX 75093
(214) 296-2276

Honoring $67 flat rate for all medical-related stays. Mini refrigerator and coffee maker, free internet access, complimentary breakfast, free HBO and 60+ channels.

SpringHill Suites
18180 Highland Springs Way
Dallas, TX 75252
(469) 498-1818

All suite hotel in North Dallas/Richardson, close to Medical City Plano.

Staybridge Suites
301 Silverglen Drive
Plano, TX 75075
(972) 612-8180

Located 1/2 mile east of Medical City Plano behind Central Market at Coit and George Bush Freeway. Complimentary24-hour fitness center, full-size kitchen, pet-friendly, complimentary breakfast buffet, evening sundown reception, 24-hour convenience store; complimentary laundry facilities and computer work stations with complimentary high-speed internet.

Studio 6
4704 West Plano Parkway
Plano, TX 75093
(972) 758-8888

Every room is a suite with a full size refrigerator, coffee maker and other amenities. Complimentary breakfast.

Townplace Suites by Marriott
5005 Whitestone Lane
Plano, TX75024
(972) 943-8200

Free patient and visitor parking is available at both the North and South entrances of the Main Hospital. Free valet parking is available at the entrance of Doctor's Office Building 1 (facing Coit) from 7:00am - 5:00pm, the Emergency Room entrance from 9:00am - 5:00pm, and the South Main entrance (15th street entrance) from 8:00am - 5:00pm.

For your convenience, an automatic teller machine is available in the main hospital lobby near the Coit Street Café.

The following establishments are available within the hospital for meals and snacks:

• Coit Street Café - The hospital cafeteria is located on the first floor, adjacent to the South Main Lobby. The café offers sandwiches, hot meals, a salad bar and a grill menu. The café is open for breakfast, lunch and dinner most days. Hours of operation are posted on the cafeteria door.
• Frulatti Café - Located in the North Atrium Lobby near Registration, Frulatti's offers fruit smoothies, cookies, muffins, soups, salads and sandwiches. Extended hours are available on evenings and weekends.

Vending machines are located next to the Coit Street Café and in the Atrium Lobby near Radiology Registration.

Family members may order a guest tray to be delivered to the patient's room during regular meal service hours at an additional cost. Please ask your nurse how to purchase a guest meal tray.

A peaceful garden setting in which to relax and escape the clinical environment is located west of the 15th Street entrance. Patients, family members and visitors are invited to use the garden as a retreat during their visit.

Wireless (Wi-Fi) Internet access is available throughout the hospital, including patient rooms and public areas, free of charge for the convenience of our patients and guests. To log on to the network simply select Guest_Access from any wireless device and click agree to join the network. The network does not require a password or username.

Illness often turns one's attention to spiritual matters. The Hospital Chapel is located on the first floor in the Atrium Lobby next to the gift shop. The Chapel is open at all times to every denomination. A Hospital Chaplain is available throughout the week and may be requested by calling the Hospital Operator. In addition, a team of Pastoral Care Volunteers make hospital rounds throughout the week. Please tell your nurse if you would like a chaplain visit. In addition, emergency Chaplain visits are available 24 hours a day by contacting the hospital operator.

Uniformed security guards are available on the medical campus 24 hours a day for the benefit of patients and visitors. If you or your family need escort services to a parked vehicle, contact the hospital operator.

We request that you leave all valuables at home. Medical City Plano does not accept responsibility for lost or stolen valuables or personal items. If necessary, your nurse can arrange to store small items in the hospital safe.