For visitors
Stay informed through Medical City Plano Hospital's visitor information page, which features guidelines and safety protocols for a seamless experience in Plano, Texas.
Visiting our hospital
Medical City Healthcare is taking proactive measures to help ensure the health and safety of patients, caregivers, colleagues and our communities.
We want you to have a safe, comfortable, and satisfying visit when visiting a patient. Learn more about the amenities and services available to our visitors.
Medical City Plano visitation guidelines
Visiting hours
Visiting hours are generally 7:00am – 9:00pm in most units.
Serenity Time is observed from 2:00pm – 4:00pm daily to encourage quiet rest and healing for patients. This is a period of time of low stimulation with few or no interruptions. Family and visitors are asked not to visit patients during this time.
A parent or guardian must remain with patients under 18 years old at all times.
Two visitors are allowed per patient at a time. Additional visitors may wait in designated waiting areas.
Please respect quiet hours and patient privacy during your visit.
Critical Care Unit (CCU)
The Critical Care Unit (CCU) offers family-centered visitation. We ask that no more than 2 visitors are in the patient room at one time. No children under the age of 12 are allowed. Family members and/or friends cannot sleep or eat at the patient bedside.
The CCU is closed daily from 6:00pm – 8:00pm and 10:00pm – 8:00am to allow for certain aspects of patient care.
Neonatal Intensive Care Unit (NICU)
Parents, grandparents, significant others, and siblings over the age of 2 are welcome to visit the NICU. All visitors must sign in at the NICU nurses' station. Children under the age of 12 must be screened by a staff member prior to visiting.
The NICU is closed to visitors daily 6:30pm – 7:30am and 6:30pm – 7:30pm to allow for certain aspects of patient care.
For more information on services and accommodations, contact the Guest Services Department at (972) 519-1163.
Accessibility services (ADA accommodations)
We strive to make our facility accessible to all visitors. Wheelchairs are available at the main entrance, and all public areas are designed for accessibility. If you need assistance, please speak with a staff member.
Local accommodations
Please ask for the Medical Rate for Medical City Plano patients and their families. Rates are based on availability and are subject to change. Please confirm rate with the hotel before booking.
Baymont Inn and Suites
621 Central Pkwy East
Plano, TX 75074
(972) 905-6739
Complimentary continental breakfast, refrigerator, microwave and laundry facility.
Candlewood Suites
4701 Legacy Drive
Plano, TX 75093
(972) 618-5446
1-888-CANDLEWOOD
Large apartment style suites, complimentary laundry facility, complimentary video and CD library and free shuttle within 5-mile radius from 7am - 6pm.
Days Inn
2101 N. Central Expressway
Plano, TX 75075
(972) 633-8200
1-800-329-7466
Complimentary breakfast, microwave and refrigerator.
Extended Stay Deluxe (N Dallas Pkwy)
2900 N. Dallas Parkway
Plano, TX 75093
(972) 378-9978
Complimentary continental breakfast, refrigerator and microwave, laundry facility and complimentary parking.
Fairfield Inn
4712 West Plano Pkwy.
Plano, TX 75075
(972) 519-0303
Proof of hospital stay required for medical rate. 100% non-smoking hotel. High Speed internet at no charge. Free local calls. Free continental breakfast. Indoor pool and spa. Exercise room. Coffee maker in every room.
Hampton Inn
4901 Old Shepard Place
Plano, TX 75093
(972) 519-1000
Complimentary continental and hot breakfast; complimentary shuttle within a five-mile radius; coffee maker and high-speed internet access.
Home2 Suites by Hilton
3525 Premier Drive
Plano, TX 75023
(469) 367-4900
Our all-suite hotel rooms include living room, full kitchenettes, refrigerator, microwave, cookware, and utensils along with 55-inch television and spacious workspace. Other amenities include complimentary hot breakfast buffet, WIFI, parking, outdoor space with propane grills, saline pool, firepit and onsite washer and dryer.
Homewood Suites by Hilton
4705 Old Shepard Place
Plano, TX 75093
(972) 758-8800
Complementary hot breakfast daily, free high speed internet, fully equipped kitchen, fitness center, shuttle service within 5 miles.
Hyatt Place
3100 North Dallas Parkway
Plano, TX 75093
(972) 378-3997
An all-suite property featuring complimentary continental breakfast. Suites feature a wet bar, mini-refrigerator, microwave, free high-speed internet, coffee maker, private voice mail and cable TV. Other amenities include Hyatt Gold passport points, a laundry facility, fitness center, outdoor swimming pool and complimentary shuttle service within a 5 mile radius of hotel.
La Quinta Inn & Suites, Plano West
4800 West Plano Pkwy
Plano, TX 75075
(972) 599-0700
Complimentary breakfast, heated pool and spa, laundry facilities and free shuttle within 5-mile radius.
Magnuson Hotel Park Suites
640 East Park Blvd.
Plano, TX 75074
(972) 578-2243
Newly renovated all suite hotel located ½ mile from the medical center. One room suites with living room and bedroom combination. Suites feature mini-refrigerator, microwave, coffee maker, free high speed, cable TV, irons and ironing boards. Free full breakfast buffet, 24 fitness center, and outdoor pool. Pet friendly and non-smoking.
Quality Inn West Plano
5021 West Plano Parkway
Plano, TX 75093
(214) 296-2276
Honoring $67 flat rate for all medical-related stays. Mini refrigerator and coffee maker, free internet access, complimentary breakfast, free HBO and 60+ channels.
SpringHill Suites
18180 Highland Springs Way
Dallas, TX 75252
(469) 498-1818
All suite hotel in North Dallas/Richardson, close to Medical City Plano.
Staybridge Suites
301 Silverglen Drive
Plano, TX 75075
(972) 612-8180
Located 1/2 mile east of Medical City Plano behind Central Market at Coit and George Bush Freeway. Complimentary24-hour fitness center, full-size kitchen, pet-friendly, complimentary breakfast buffet, evening sundown reception, 24-hour convenience store; complimentary laundry facilities and computer work stations with complimentary high-speed internet.
Studio 6
4704 West Plano Parkway
Plano, TX 75093
(972) 758-8888
Every room is a suite with a full size refrigerator, coffee maker and other amenities. Complimentary breakfast.
Townplace Suites by Marriott
5005 Whitestone Lane
Plano, TX75024
(972) 943-8200
Parking and valet
Free parking is available at all main entrances to Tower A (facing 15th Street), Tower B (Emergency Room Entrance), and Tower C.
Free valet parking for patients and visitors is available from 9:00am – 5:00pm at the entrances of Tower A (facing 15th Street), Doctor's Office Building 1 (facing Coit Road), and Tower B (Emergency Room Entrance).
Cafeteria, food, and snacks
Our hospital cafeteria is located in Tower A on the first floor by the Coit Street Entrance and offers hot meals and prepared grab-and-go options. The cafeteria is open Monday – Friday 7:00am – 7:00pm and Saturday – Sunday 7:00am – 2:00pm.
Visitors can also enjoy Frulatti located in Tower B Atrium Lobby near Registration. Frulatti is generally open Monday – Friday 8:00am – 7:00pm, Saturday 11:00am – 4:00pm, and closed on Sundays.
Gift shop
Lori’s Gifts at Medical City Plano offers snacks, flowers, and personal items. It is located Tower B on the first floor near the Emergency Department Entrance and Chapel. The gift shop is open Monday – Friday 9:00am – 4:00pm and Saturday – Sunday 10:00am – 2:00pm.
For more information, contact Lori’s Gifts at (972) 519-1270.
Guest meal trays
Family members may order a guest tray to be delivered to the patient's room during regular meal service hours at an additional cost. Please ask your nurse how to purchase a guest meal tray.
Healing Garden
Medical City Plano’s Healing Garden is a peaceful outdoor setting for patients, family members and visitors. The Healing Garden is located west of the 15th Street Entrance, in between Tower A and Doctor’s Office Building 1.
Interpreter services (if applicable)
Interpreter services are available for non-English-speaking patients and families. For assistance, please call (855) 663-1231.
Spiritual support and chapel
The hospital chapel is located in Tower B on the first floor next to the gift shop and between the Emergency Department Entrance and Registration. The Chapel is open at all times to every denomination.
Chaplains are available to provide spiritual and emotional support to patients, families, and friends. A team of Pastoral Care Volunteers make hospital rounds throughout the week, and emergency chaplain visits are available 24 hours a day. To request chaplain services, call the Hospital Operator or tell your nurse you would like a chaplain visit.
Security and lost & found
Medical City Plano has a dedicated 24-hour security team patrolling the campus. They respond promptly to any concerns, requests and lost and found inquiries. For security assistance, call (972) 519-4911 or call the Hospital Operator by dialing "00" from any hospital phone.
Smoking policy
Smoking and tobacco use are not permitted anywhere on the hospital grounds, including outdoor areas and parking lots. Thank you for helping us maintain a healthy and healing environment.
Social services
Patients sometimes require special needs while in the hospital and when planning to return home. Our licensed social workers and case managers provide a variety of services to assist patients, their families and friends. Please tell your nurse if you would like to connect with a social worker.
Valuables and personal belongings
We request that you leave all valuables at home. Medical City Plano does not accept responsibility for lost or stolen valuables or personal items. If necessary, your nurse can arrange to store small items in the hospital safe.